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Using the EXI app and have a question about our Subscriptions? 

Check out our FAQs below 

How much is EXI app subscription?

The EXI subscription costs £39.99 per month (£300 per year).

Can I pay the subscription monthly or annually?

You can pay the subscription cost on a monthly or annual basis.

Who has to pay for EXI app subscription?

If you have been invited to EXI by an organisation, they will have paid for a licence for your EXI account. If you’ve found EXI by yourself, you will need to pay the subscription.

I’m part of an organisation, do I have to pay a subscription?

If you have been invited to EXI as part of an organisation, you should receive an invitation or a code to allow you to sign up for EXI without a subscription. You will not need to pay.

I’ve just paid for the subscription, but the app is not what I expected?

Please contact EXI Customer Support by emailing info@exi.life for next steps.

Is there a free trial of the app?

Yes, you can try EXI for two weeks before being charged for your subscription.

I’ve left my organisation, but I would still like to use the EXI app, do I have to pay the subscription?

Generally, you should be able to continue to use EXI even if you’ve left your organisation, please contact our customer support team by emailing info@exi.life

I’ve deleted my EXI app, does this automatically cancel my subscription?

No, you need to cancel your subscription in addition to deleting the app from your phone.