Terms and conditions

Last Updated 24th January 2022

1.   Agreement to Terms  

1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and iPrescribe Exercise Digital Ltd, doing business as EXi(“EXi”, “we”, “us”, or “our”), located at People’s Mission Hall, 20-30 Whitechapel Rd, London, E1 1EW United Kingdom (weus), concerning your access to and use of the EXi website, and other related websites (“Website“), the EXi mobile applications (“Mobile App”) and the EXi Data Portal (“Data Portal”) (collectively, the “Services”).

EXi Mobile App

The Mobile App provides the following services: an automated, individualised, and graduated exercise programme which is based on the latest medical evidence for safety and effectiveness. We track users’ relevant health metrics on a weekly basis to give an indication of changes in health and fitness when on the programme. 

Data Portal 

We offer organisations including, but not limited to, medical and fitness facilities, public bodies, charities, and employers the ability to provide appropriate people with an exercise programme through the EXi Platform. With the user’s permission (see Privacy Policy), EXi will then provide health and exercise metrics to the referring organisation so that they can use the data to support the user. iPrescribe Exercise Digital Ltd will not share identifiable data with any other third party. 

1.2 The supplemental policies set out in Section 1.6 below, as well as any supplemental terms and condition or documents that may be posted on the Mobile App, Data Portal, and Website from time to time, are expressly incorporated by reference.  

1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the EXi represents that you have accepted such changes.  

1.4 We may update or change our Services from time to time to reflect changes to our products, our users’ needs and/or our business priorities.  

1.5 The Mobile App is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register for the Services without parental permission. 

1.6 Additional policies which also apply to your use of the Website include:   

Our Privacy Policy (https://www.exi.life/privacy-policy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing, and you warrant that all data provided by you is accurate.   

2.    Acceptable Use  

2.1 You may not access or use EXi for any purpose other than that for which we our Services available. The Website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.  

2.2 As a user of the Services, you agree not to:  

  • Systematically retrieve data or other content from the Services to compile a database or directory without written permission from EXi.   
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretences.  
  • Use the Services to advertise or sell goods and services, circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any content or enforce limitations on the use  
  • Engage in unauthorised framing of or linking to the Services.   
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.  
  • Make improper use of our support services, or submit false reports of abuse or misconduct  
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.  
  • Interfere with, disrupt, or create an undue burden on the Services or the networks and services connected to the Services.  
  • Attempt to impersonate another user or person, or use the username of another user  
  • Sell or otherwise transfer your profile.  
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.  
  • Use the Services or Our Content as part of any effort to compete with us or to create a revenue-generating endeavour or commercial enterprise.  
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.  
  • Attempt to access any portions of the Services you are restricted from accessing.  
  • Harass, annoy, intimidate, or threaten any of our employees, agents, or other users. 
  • Delete the copyright or other proprietary rights notice from any of the content  
  • Copy or adapt the Services software, including but not limited to Swift, PHP, HTML, JavaScript, or other code.  
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services, or any material that acts as a passive or active information collection or transmission mechanism.  
  • Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools.  
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.  
  • Use the Services in a manner inconsistent with any applicable laws or regulations.  
  • Threaten users with negative feedback or offering services solely to give positive feedback to users.
  • Misrepresent experience, skills, or information about a User.  
  • Advertise products or services not intended by EXi. 
  • Falsely imply a relationship with us or another company with whom you do not have a relationship.   

3.   Information you provide to us

3.1  You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services.  

If you know or suspect that anyone other than you know your user information (such as an identification code or username) and/or password, you must promptly notify us at info@exi.life.

3.2 If you provide any information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account. We may remove or change a username you select if we determine that such username is inappropriate.  

4.   Our content  

4.1 Unless otherwise indicated, the Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Services (“Our Content”) are owned or licensed to us and are protected by copyright and trademark laws.   

4.2 Except as expressly provided in these Terms and Conditions, no part of the Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. 

4.3 Provided that you are eligible to use the Services, you are granted a limited licence to access and use the Services and Our Content and to download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use.   

4.4 You shall not (a) try to gain unauthorised access to the Services, or any networks, servers or computer systems connected to the Services; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Services or Our Content, including the modification of the paper or digital copies you may have downloaded. 

4.5 We shall (a) prepare the Services and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Services that contains viruses.  

4.6 The content on the Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action based on the content on the Services.

4.7 Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that Our Content on our Services is accurate, complete, or up to date.   

5.   Link to third party content  

5.1 The Services may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third-party websites or applications or the third-party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.

5.2 We accept no responsibility for adverts contained within the Services. If you agree to purchase goods and/or services from any third party who advertises in the Services, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.     

6.  Site Management   

6.1  We reserve the right at our sole discretion, to (1) monitor the Services for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (4) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of our Services.  

6.2 We do not guarantee that the Services will be secure or free from bugs or viruses. 

6.3 You are responsible for configuring your information technology, computer programs and platform to access the Services and you should use your own virus protection software.  

7.  Modifications to and availability of the Services

7.1 We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.    

7.2 We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. We are not obliged to maintain and support the Services or to supply any corrections, updates, or releases. 

7.3 There may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.  

8.  Disclaimer/Limitation of Liability   

8.1 The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions, and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.  

We make no warranties or representations about the accuracy or completeness of the Services content and are not liable for any (1) errors or omissions in content: (2) any unauthorised access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the Services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control. 

8.2 Our responsibility for loss or damage suffered by you: 

Whether you are a consumer or a business user: 

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
  • If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Services.  

Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services during the six (6) month period prior to any cause of action arising.   

If you are a Data Portal user: 

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

  • use of, or inability to use, the Data Portal or  
  • use of or reliance on any content displayed on our Services.  

We will not be liable for: 

  • loss of profits, sales, business, or revenue.  
  • business interruption.  
  • loss of anticipated savings.  
  • loss of business opportunity, goodwill, or reputation; or  
  • any indirect or consequential loss or damage.    

If you are a Mobile App user: 

  • Please note that we only provide our Services for domestic and private use. You agree not to use our Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.   
  • You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.    

9.  Term and Termination   

9.1 These Terms and Conditions shall remain in full force and effect while you use the Services or are otherwise a user of the Services, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at info@exi.life.  

9.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.  

If we determine, in our sole discretion, that your use of the Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.  

9.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.  

10. Mobile Application    

10.1 If you access the Services via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to download and install and use the mobile application, from a legitimate marketplace, on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this license.  

10.2 For consumers only – If you are a customer in the European Union, you have certain rights to decompile the Software if:  

This is necessary to obtain the information that you need to make the software interoperable with other software and we have not made that information available to you.

Before reverse engineering or decompiling the software, you must first write to us and ask us to provide you with the interoperability information that you need. Please provide us with full details of your requirements so that we can assess what information you need. We may impose reasonable conditions on providing you with interoperability information. You must use that information only for the purpose of making the software interoperable with other software. You must not use that information for any other purpose. 

10.3 For business users only – You will not: 

(a) reverse engineer, decompile or otherwise try to discover the source code of the software/application unless you have first written to us requesting interoperability information and we have failed to provide you with that information or if we have failed to offer to provide you with interoperability information on reasonable conditions.  

(b) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application.  

(c) breach any applicable laws, rules, or regulations in connection with your access or use of the application.  

(d) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application.  

(e) use the application for any revenue generating endeavour, commercial enterprise, or other purpose for which it is not designed or intended.  

(f) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time.  

(g) use the application for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for the application. 

(h) use the application to send automated queries to any website or to send any unsolicited commercial e-mail; or  

(i) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing or distribution of any applications, accessories, or devices for use with the application. 
 

10.4 The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an App Distributor) to access the Services: 

(a) The licence granted to you for our mobile application is limited to a non-transferable licence to use the application on a device that utilises the Apple iOS or Android operating system, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor terms of service. 

(b) We are responsible for providing any maintenance and support services with respect to the mobile application as specified in these Terms and Conditions or as otherwise required under applicable law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application. 

(c) In the event of any failure of the mobile application to conform to any applicable warranty, you may notify an App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the mobile application; 

(d) You represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.  

(e) You must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in breach of their wireless data service agreement when using the mobile application; and 

(f) You acknowledge and agree that the App Distributors are third party beneficiaries of these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third-party beneficiary thereof.   

11.  General   

11.1 Using the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Mobile App and Data Portal satisfy any legal requirement that such communication be in writing.  

You hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Mobile App and Data Portal. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.  

11.2 These Terms and Conditions and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us.   

11.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.   

11.4 We may assign any or all our rights and obligations to others at any time.   

11.5 We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.   

11.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.  

11.7 There is no joint venture, partnership, employment, or agency relationship created between you and us because of these Terms and Conditions or use of the Services. 

11.8 For consumers only– Please note that these Terms and Conditions, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction expect that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Services, please follow this link http://ec.europa.eu/odr  

11.9 For business users only – If you are a business user, these Terms and Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales.  

11.10 The following are trademarks of iPrescribe Exercise Digital Ltd. You are not permitted to use them without our approval, unless they are part of material our website explicitly states you are permitted to use. 

  • EXi, trademarked in the UK/EU and the USA
  • iPrescribe Exercise, trademarked in the UK/EU    

11.11 Except as stated under the Mobile Application section, a person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. 

11.12 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at info@exi.life or by post to: 

iPrescribe Exercise Digital Ltd, trading as EXI

People’s Mission Hall, 
20-30 Whitechapel Rd, 
London, E1 1EW,
United Kingdom